Privacy Policy

What Does This Policy Cover?

This policy covers the public Antalya Riva Transfer website, its reservation journey, customer communications about transfer requests and related website interactions. It does not claim to govern unrelated offline systems that have not been audited.

It is not the KVKK Privacy Notice, an explicit-consent text, a cookie policy or terms of use. Please see the KVKK Privacy Notice for detailed transparency under Turkish data-protection law.

What Information May We Use?

Only information relevant to the service may be used, depending on the reservation scenario.

• Passengers’ first and last names and adult, child or infant classification.
• The lead passenger’s telephone number, telephone country, email and preference indicating whether the number is used for WhatsApp.
• Pickup and destination, date, time, one-way or return choice and relevant return details.
• Non-airport place name and full address, relevant flight number and optional meeting-sign name.
• Selected vehicle or group-transfer request and child/infant seat requests.
• An optional special note entered voluntarily by the user.

Why Do We Use Information?

We may use information to receive and assess transfer or reservation requests; plan routes, dates and times; assess vehicle or group needs; communicate about a reservation; coordinate flight and meeting details; evaluate special requests; provide necessary operational notifications; manage service records; and support service security and continuity where technically supported.

The current reservation journey is not presented as newsletter subscription or marketing consent. No advertising tracker, user-profiling system, newsletter or marketing automation was found in the current source code.

Reservation and Transfer Journey

The search step uses route, date, time and passenger distribution. Later steps use the suitable vehicle or group request, passenger names, contact details and relevant transfer details. Child and infant information is used only for passenger planning and suitable seat requests; the website is not designed as a service directed at children.

Because online payment is not offered on the Antalya Riva Transfer website, card or online-payment transaction information is not requested. This statement is limited to website payment collection.

If you provide a special note or accessibility need, include only what is necessary to assess and plan the transfer. Do not send diagnoses, medical documents or unnecessary sensitive information.

Communication Channels

You may contact us through the website, by telephone or by email. If you indicate that your telephone uses WhatsApp or contact us through WhatsApp, that messaging service may also be subject to its third-party provider’s own privacy terms. WhatsApp is not operated by Antalya Riva Transfer.

Technical Data and Cookies

The reservation journey uses short-lived, server-managed essential session cookies to carry the search and reservation draft safely between steps. They are not used for advertising or analytics. No use of localStorage or sessionStorage was found in the current application source.

No analytics or advertising provider or related tracking script was found in the current source code. Depending on production infrastructure, standard request or security records such as IP address, request time and browser/device type may be generated by the infrastructure. Final cookie and technical-record behaviour must be reviewed with the production configuration.

Service Providers and Sharing

Information may be made available to authorised operations personnel and the assigned driver only as necessary to plan and perform the transfer. The driver receives only information needed to perform the planned transfer.

When hosting, technical infrastructure or email services are used, those categories of providers may process necessary information. Production providers are not final, so no provider names or unnecessary no-sharing guarantees are given here.

International Data Transfers

Whether an international transfer occurs depends on the production infrastructure and service providers used. This policy does not claim that all data remains in Türkiye or that it is definitely transferred abroad. This section must be reassessed once hosting, email, analytics/error monitoring and other processors are finalised.

Retention and Security

Information is retained for as long as necessary for the relevant use and applicable legal obligations; no unverified fixed period is stated. A detailed company retention and disposal schedule must be approved separately before production.

Risk-appropriate practices such as server-side validation, protected reservation sessions, controlled access and security-oriented application/data processing are used. Absolute security cannot be guaranteed for any digital service.

Your Choices and Rights

You can indicate your communication preference during reservation and contact us about how shared information is handled. For details of Article 11 rights and the application framework, see the localized KVKK Privacy Notice. This policy does not repeat its formal rights and application procedure.

Policy Updates

This policy may be updated when platform functionality, operational processes or legal requirements change. The current version is published on this page. No fixed “last updated” date is shown because the project has no maintainable centralized date mechanism.

Contact

Use the central contact channels below for general questions about this policy or the website’s privacy practices.